Frequently Asked Questions

Our Products

What makes Eelos bags different from other backpacks?

Eelos bags are built for movement— with a clean aesthetic allowing you to move effortlessly from work to weekends, gym sessions to getaways.

Are the bags water-resistant?

Yes. Eelos bags use water-resistant materials to help protect your essentials from unexpected spills or rain.

What devices can fit inside the bag?

Our main compartment fits up to a 15” laptop, with padded protection. There’s also a separate sleeve for tablets or documents, plus space for organizers for your tech and cables.

How do I clean or maintain my Eelos bag?

Wipe with a damp cloth or wet wipes. Do not machine wash or use detergents, as this may damage the material and construction.

Can I use my Eelos bag for travel?

Absolutely. With its organized compartments and sturdy structure, the Eelos bag transitions seamlessly from daily use to short trips and overhead bins.

Does it fit my laptop?

Yes, our padded sleeve fits laptops up to 15”. If you have a larger device, the main compartment can carry up to 17” (not padded). There’s also a separate sleeve for tablets or documents at the back.

Exchanges

Can I return or exchange my bag?

Yes, we accept exchanges within 7 days of receipt if the item is defective, damaged, or incorrect. Please see our Exchange Policy for full details.

We do not accept returns due to change of mind. All sales are considered final.

You may know more about our exchange policy here.

Shipping

Do you offer free shipping?

Yes, we offer free shipping within Metro Manila.

How much is the shipping fee and how long does it take?

  • Metro Manila – Free Shipping (3-5 days)
  • CALABARZON – ₱150 (3-5 days)
  • Luzon - ₱400 (5-7 days)
  • Visayas - ₱400 (7-9 days)
  • Mindanao - ₱400 (9-11 days)